The player from the United Kingdom requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Magic Win Casino - Player believes that their withdrawal has been delayed.
Amount: ￡250
Magic Win Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.0
Magic Win Casino has a Safety Index of 1, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Been waiting nearly 3 week for withdrawal after winning need anyone else experience the same
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Complaint Resolution Center Team Lead
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2 years ago
Dear danieljosifsnowden,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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2 years ago
Put my wrong email but waited nearly 3 weeks it will be 3 weeks tommorow so I’d like my money I’m owed email is D***@outlook.com
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Complaint Resolution Center Team Lead
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2 years ago
Dear danieljosifsnowden,
Have you received your withdrawal from the casino yet?
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Complaint Resolution Center Team Lead
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2 years ago
danieljosifsnowden confirmed via forum post that he received his winnings, therefore I will now mark this complaint as resolved.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
