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HomeComplaintsMagic Win Casino - Player's withdrawal is delayed.

Magic Win Casino - Player's withdrawal is delayed.

Black points: 191

Amount: £1,900

Magic Win Casino
Safety Index:Very low
Submitted: 23 Apr 2025 | Unresolved : 01 May 2025
Unresolved Our verdict

No reaction policy

UNRESOLVED

Case summary

2 months ago

The player from the United Kingdom experienced a delay with his withdrawal request, which he submitted one month prior. He reported that he had never received any winnings from the casino. The Complaints Team attempted to mediate the issue but noted that the casino had a No Reaction Policy and had not responded to multiple inquiries. Consequently, the complaint was closed as unresolved, with the casino's rating potentially affected by this outcome. It was recommended to avoid the casino due to its lack of communication and resolution efforts.

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2 months ago

Delay my withdrawal

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2 months ago

Dear Emanuel96,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

  • Could you please advise if you've ever received any winnings from this gambling establishment?

Thank you in advance for your cooperation and reply.

Best regards,

Kristina


Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.


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2 months ago

Dear Emanuel96,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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2 months ago

ho! i never received any winnings from this casino

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2 months ago

Thank you for your reply, Emanuel96. Unfortunately, I would like to inform you that since this casino has 70+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Magic Win Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Magic Win Casino. I wish I could be of more help.

The casino can reopen this complaint any time.

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