The player from Germany faced a delayed withdrawal at Magic Win Casino, having requested it 17 days prior after winning €150. Although the casino initially promised processing within 2 to 4 days, customer support later indicated it could take 7 to 21 days, without providing a specific reason for the delay. The Complaints Team closed the player's complaint as "unresolved" due to the casino's No Reaction Policy, which had been consistently applied to numerous other complaints. Consequently, the overall rating of the casino was affected, and players were advised to avoid Magic Win Casino.
Magic Win Casino - Player’s withdrawal is delayed at Magic Win Casino.
Black points: 57
Amount: €150
Magic Win Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.0
Magic Win Casino has a Safety Index of 1, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy
UNRESOLVED
Case summary
2 months ago
Public
Public
2 months ago
Translation
Subject: Problem with withdrawal at Magic Win Casino
News:
Dear Casino Guru Team,
I am contacting you because I am having problems with a withdrawal at Magic Win Casino.
Seventeen days ago, I made a deposit there and won €150. I then requested a withdrawal. According to the confirmation from the casino, the withdrawal should be processed within two to four days.
After this deadline passed, I contacted customer support. They told me that withdrawals could now take 7 to 21 days. They couldn't or wouldn't give me a specific reason for the delay. Instead, when I asked, I only received general answers like "the payout will be processed soon" or "it won't be long now."
My verification is fully complete, and according to the website, the casino advertises that withdrawals typically take 2 to 4 days. So far, 17 days have passed, and I still haven't received my money.
I therefore kindly request your support in this case.
Thank you in advance for your help!
Sincerely, Angelo M.
Edited by a Casino Guru admin
Automatic translation:
Public
Complaint Specialist
Public
2 months ago
Dear aglmntrn,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Nevertheless, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of the many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.
I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it, and I also genuinely hope that your winnings will be sent to you eventually.
Could you please forward a screenshot of your withdrawal request to [email protected]?
Thank you in advance for your cooperation and reply.
Best regards,
Veronika
Public
Public
2 months ago
Translation
Dear Veronika,
Thank you for your feedback and support in this matter.
I have sent the screenshot of my withdrawal request to the specified email address as requested sent.
Please let me know if you require any further information or documents.
I very much hope for a positive development and thank you again for your help!
Best regards
algmtrn
Automatic translation:
Public
Complaint Specialist
Public
2 months ago
Thank you for your email.
Unfortunately, I would like to inform you that since this casino has 70+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Magic Win Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Magic Win Casino. I wish I could be of more help.
The casino can reopen this complaint any time.
