Good morning, more days have passed than those described in the casino's terms and conditions but the only answer they give me is that it will be processed but they don't know when. I have noticed that many users have problems with this casino, if I had known I would not have registered. I'm afraid I won't receive the funds. Can you help?

Dear Mokambonomegalito,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Good morning, so far I haven't received the funds and the response from customer service is always the same. The payments are late, they apologize and will try to be brief. But so far I haven't received any of the three withdrawals I've requested, each worth 500 euros. Last Saturday they said they would probably process the payments on Monday, but they haven't. Far be it from this casino! I don't believe them

Dear Mokambonomegalito,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello,

I would like to inform you that I received part of the funds on 25/06, i.e. 500€, but so far 1000€ is still pending and the answer is the same. They are working to process the withdrawals as quickly as possible.

Dear Mokambonomegalito, have you received the rest of the money?

Hello, not yet, I'm still waiting for the remaining 1000€. Yesterday I spoke to the casino again and the answer was the same: they're behind on their payments but I have to wait.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Mokambonomegalito,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/www.kpvfaw.com. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika