The player from Germany is experiencing difficulties withdrawing money after wagering the registration bonus. He has fully verified his account but is now required to deposit an additional €47 and wager it three times before he can access his winnings, which he believes is unfair and uncommon among other casinos.
Martin Casino - Player's withdrawal is delayed by unfair wagering requirements.
Martin Casino
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8.1
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Opened
Current status
Waiting for Casino Guru to reply
5d 4h 42m 0s
Case summary
2 days ago
Public
Novice
Public
2 days ago
Translation
Hello, I wagered the registration bonus and even had over €200, but the maximum winnings were €50. I fully verified my account. Now they're telling me to deposit as much as I have in my account, i.e. €47, and wager it 3 times.
It's okay if you have to make the minimum deposit, but as much as you have?
No other casino offers this. It's a rip-off.
You earn a long bonus with a 45x wagering requirement just to get ripped off like that.
Maybe you can help me with this.
Also inform the other players so they don't fall for the same scam.
Attached is a screenshot.
Automatic translation:
Public
Complaint Resolution Center Team Lead
Public
2 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please clarify which bonus you played with? If possible, please post a link or promo code you used to activate the offer here in this thread.
- Have you already made any successful deposits?
Additionally, if there is any other relevant communication between you and the casino, please forward it to [email protected]. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Important Notice: www.kpvfaw.com will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from www.kpvfaw.com and requests such information, do not share anything with them.
All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.
If you notice anything suspicious, don’t hesitate to reach out to us directly.
Thank you for your patience, and stay safe.
Public
Novice
Public
2 days ago
Translation
Hello,
I played with the registration bonus, so no deposit was required.
On this page:
https://casino.online/at/bonus/ohne-einzahlung/
With the promo code: PLAYCOOL
When I wagered the bonus and converted it into real money, I verified myself and the chat confirmed that everything was OK.
One day later, the message came that the administration had decided that they could deposit as much as they had in their account and wager it three times. So, in this case, €47. It's clear that they just don't want you to withdraw.
I am registered at many other casinos and there you have to make a minimum deposit and wager.
So it really seems to be a rip-off casino.
Thank you in advance for your support.
Automatic translation:
Casino Guru is examining the case
