The player from Sweden is inquiring about website accessibility. We rejected the complaint because the player didn't respond to our messages and questions.
Mason Slots Casino - Casino website seemed to be offline.
Amount: €30
Mason Slots Casino
Safety Index:HighSafety Index
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8.4
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
Anonym
Unregistered user
Public
5 years ago
the website is Down or what?? i deposit money yesterday, arter thar i try to go in and play the site Dosent load is the site Down or what??
Public
Head of Complaint Resolution Center
Public
5 years ago
Hi,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have tried to access the website and didn’t experience the same difficulties. Since you have filed this complaint 2 days ago, please could you advise if the issue is persisting? Looking forward to hearing from you.
Best regards,
Petronela
Public
Head of Complaint Resolution Center
Public
5 years ago
Hi,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Head of Complaint Resolution Center
Public
5 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
