The player complaints about the casino’s bonus system. We rejected the complaint because the player didn't respond to our messages and questions.
Merkurmagic Casino - Player seems to have trouble with the casino’s bonuses.
Amount: €10
Merkurmagic Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.5
Merkurmagic Casino has a Safety Index of 8.5, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
Public
5 years ago
Translation
fake promotions, approve the deposit code and do not give you the bonuses, apart from sending them a couple of emails, to which they have not answered .....
the same machines, with the same cost, nor give the amount of prizes that others and above laugh prizes. the complaints spondre them by all the casino forums, since they begin lying with the promotions
Automatic translation:
Public
Head of Data Administration
Public
5 years ago
Dear Eduardo,
I'm sorry to hear you are having difficulties with your bonus. Let me ask you a question. Which bonus exactly did you claim? Could you also please be more specific about what happened? For us to be able to help you, we need to have as much information as possible, so anything helps.
Best regards,
Peter
Public
Head of Data Administration
Public
5 years ago
Dear Eduardo,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Best regards,
Peter
Public
Head of Data Administration
Public
5 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
