They don't want to pay me, they even blocked me.

Dear Javi511fk,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

With grace

Dear Javi511fk, please allow me to ask you a few questions, so I can understand the whole situation completely.

Do you currently have any pending withdrawals in your casino account?

When you say that the casino "blocked you", do you mean that you can no longer log into your account at all, or your access is limited (e.g., you cannot withdraw or play), but you can still log in?

Could you also please provide a link to the casino's website?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Dear Javi511fk,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No, I haven't received anything yet. If you can help me collect that money, I hope the wait is worth it.

Will they pay me or else stop? I'll stop wasting time here.

Dear Javi511fk, could you please answer the questions I asked earlier? We need this information in order to proceed with your complaint effectively.

What are the questions?

No, no. I haven't received anything. I'm telling you that they've already blocked me. I have no contact with them. I contacted you through them to ask you to help me, but I see that you can't help me at this time. It's just a waste.

Dear player, in order to move forward with your complaint and assist you properly, we kindly ask for your cooperation. Without certain important details, we are unable to take any further steps.

Which bonus, if any, were your winnings associated with?

Could you please send a screenshot of your withdrawal request showing all details?

Could you clarify again how exactly your account is blocked? (e.g., unable to log in, no access to withdrawals, etc.)

Please share all relevant communication you had with the casino regarding this issue, including emails or chat transcripts. Send emails or chat transcripts to my email at [email protected], or post screenshots here.

Also, could you please confirm if this complaint is regarding this casino https://milkywins.com/?