The player from Ireland has his account terminated shortly after winning, due to an alleged breach of terms, which he claims is unfounded. He has requested proof of the breach but has not received a response in 10 days and believes his winnings are unfairly withheld.
Mondcasino - Player’s account has been closed.
Mondcasino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.1
Mondcasino has a Safety Index of 9.1, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Opened
Current status
Waiting for player to reply
6d 18h 12m 10s
Case summary
5 hours ago
Public
Complaint Resolution Center Team Lead
Public
5 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Did you pass the verification before you lost access to the account?
- What specific reason did the casino provide for the termination of your account?
- Have you received any documentation or communication related to the alleged breach of terms and conditions?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Important Notice: www.kpvfaw.com will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from www.kpvfaw.com and requests such information, do not share anything with them.
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If you notice anything suspicious, don’t hesitate to reach out to us directly.
Thank you for your patience, and stay safe.
redbeast has 6d 18h 12m 10s to reply
