The player from Canada faced a delay in the processing of his withdrawal request, which he had submitted on Monday. Despite the casino's stated policy of a three-day processing time, it remained unprocessed four days later. The issue was resolved when the player confirmed receipt of his withdrawal. The Complaints Team marked the complaint as 'resolved' in their system and appreciated the player's cooperation.
MonsterWin Casino - Player’s withdrawal is delayed.
Amount: C$598
MonsterWin Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.0
MonsterWin Casino has a Safety Index of 8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
Public
Public
1 month ago
Well here I am again with another complaint about another casino that is doing the exact same thing and not honoring their withdrawal processing time policy. Requested a withdrawal on Monday 1130am and it's Friday at 11:24am and my withdrawal is still waiting to be processed. They say 3 days processing and it's always the same story with these casinos. Why don't they ever honor what their Terms and Conditions say?
Public
Head of Complaint Resolution Center
Public
1 month ago
Dear kalvinrauma8,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
Public
Head of Complaint Resolution Center
Public
1 month ago
Dear kalvinrauma8,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot (link here). An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Petronela
www.kpvfaw.com
