The player from Italy won 500 euros and requested a withdrawal on June 26, but has not received her funds yet. She encounters various excuses from the casino regarding the delayed withdrawal.
MonsterWin Casino - Player's withdrawal is delayed.
MonsterWin Casino
Safety Index:HighSafety Index
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8.0
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Case summary
21 hours ago
Public
Visitor
Public
yesterday
Translation
I made a small win of 500 euros I made a withdrawal on June 26 and they still haven't credited me anything telling me several excuses after excuses about the withdrawal times can you help me
Automatic translation:
Public
Complaint Specialist
Public
yesterday
Hello,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
Important Notice: www.kpvfaw.com will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from www.kpvfaw.com and requests such information, do not share anything with them.
All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.
If you notice anything suspicious, don’t hesitate to reach out to us directly.
Thank you for your patience, and stay safe.
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