The player from the UK is experiencing problems with withdrawing his winnings. We rejected the complaint because the player didn't respond to our messages and questions.
Mr Mobi Casino - Player’s withdrawal has been delayed.
Amount: €12,000
Mr Mobi Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.3
Mr Mobi Casino has a Safety Index of 7.3, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Ersen
Unregistered user
Public
4 years ago
I have win this mr mobi but it’s not paid they are just playing a game with customers so don’t register on this casino they are useless
Public
Complaint Resolution Center Team Lead
Public
4 years ago
Dear Ersen,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you confirm that this was your first attempt for a withdrawal? Did you pass the KYC verification?
Would you be so kind and forward any relevant communication between you and the casino to [email protected]? (Or alternatively post it here).
I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
Public
Complaint Resolution Center Team Lead
Public
4 years ago
Dear Ersen,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Complaint Resolution Center Team Lead
Public
4 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
