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HomeComplaintsMrPacho Casino - Player’s account has been closed after winning.

MrPacho Casino - Player’s account has been closed after winning.

MrPacho Casino
Safety Index:Very high
Submitted: 02 Jul 2025
Opened Current status

Waiting for Casino Guru to reply

6d 13h 5m 36s

Case summary

10 hours ago

The player from Greece reports that his account has been closed following a significant withdrawal, despite having made numerous deposits. He requests clarification regarding the closure, which was attributed to an administrative decision.

Public
Public
19 hours ago
Translation

Good morning, because I won, you blocked my account? If it is possible, I have made so many deposits, I have deposited so much money in your account, and as soon as you saw a good withdrawal, you blocked my account? Are these things now? I want my rights, I want a settlement. Thank you very much. Their answer. Hello Sandris!


I'm very sorry, but your account has been closed due to an administration decision.

Kind regards,

VIP Department Mr. Pacho Casino


Automatic translation:
Public
Public
12 hours ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MrPacho Casino.

Please allow me to ask you a few questions so I can better understand the situation.

  • Could you please advise how long you were a player at the casino and when exactly your account was blocked?
  • How did you learn about your account being blocked? Could you please share the communication you received from the casino as evidence? My email is [email protected]
  • What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
  • Did you achieve your current balance with the help of a bonus?
  • Have you passed account verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


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If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.



Edited by a Casino Guru admin
Waiting for approval
Waiting for approval
10 hours ago
Translation
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Casino Guru is examining the case

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