The player from Portugal is facing a significant delay in the withdrawal process, which was promised to take 3 working days but has now extended to 10 days. He is requesting his money.
MrPunter Casino - Player’s withdrawal is delayed.
MrPunter Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.7
MrPunter Casino has a Safety Index of 7.7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Opened
Current status
Waiting for player to reply
1d 16h 28m 53s
Case summary
5 days ago
Public
Visitor
Public
6 days ago
Translation
They say it takes 3 working days to process the withdrawal! I'm now on working day 6 (10 days) and everything is still the same, with the finance team checking the withdrawal. I want my money!
Automatic translation:
Public
Casino Analyst & Complaint Specialist
Public
5 days ago
Dear j2162178656,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Natalia
j2162178656 has 1d 16h 28m 53s to reply
