It turns out that I had won 1000 pesos and they gave me work that according to my card it was not valid and they ask me for another one (both cards already registered) well the fact is that they tell me that I am violating the clauses because it was deposit money, obviously I know what's up with the bonus and I never get them (it is not the only casino platform I use) well, they tell me to keep playing because they returned them to my game account etc... I said okay anyway and I started playing I won 5000 I withdrew them and they said that in 48 hours it would be reflected and today I ask them about the status of my withdrawal and they say that they already did it, I see the date and that from the same day that I withdrew but nothing was reflected but oh well anyway do not fall for that casino ... when you deposit uff in a flash but when you withdraw they will never give you the money hehe no way I just wanted to tell you so you know that it is not reliable ... it makes me very angry because you get excited about oquis hehehe

Dear vdoriawalle,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear vdoriawalle,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Thank you for following up on my complaint and unfortunately, they haven't made my deposit yet. I am infinitely grateful that you have followed up on my request. I hope it will be reflected soon. Thank you very much.

Thank you for being attentive and no, unfortunately I have not received anything yet, I really appreciate your follow-up, I hope to be able to let you know the day it is deposited, thank you very much.

Dear vdoriawalle,

Can you please advise if your account has been already fully verified?

Additionally, please forward the communication between you and the casino related to this case to [email protected] for further review.

Awaiting your response.

Regards,

Nick

Dear vdoriawalle,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Nick
www.kpvfaw.com