Good evening,

I am contacting you because this is the third time that my withdrawal has been rejected! I have a fully verified profile on MyStake Casino! After requesting a withdrawal via bank transfer, the amount gets deducted from my account, but then it reappears the next day without being able to be withdrawn! So far, nobody has given me any explanation about this. I have screenshots of every attempted withdrawal and yet nothing is done. It's been several weeks since I created this account on the website and I still haven't succeeded in withdrawing my winnings, meanwhile the deposit system works (unsurprisingly) perfectly!

Could you please help me to resolve this issue!

Hello valeriosimionato95,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear valeriosimionato95,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.