The player from Russia had won money while playing live roulette at N1bet but faced an abrupt account block after initiating the withdrawal process, despite having successfully completed the verification. The issue remained unresolved due to the player's lack of response to further inquiries from us, which led to the rejection of the complaint.
N1 Bet Casino - Player's account is closed after withdrawal request.
Amount: $500
N1 Bet Casino
Safety Index:HighSafety Index
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8.5
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
7 months ago
Public
Public
7 months ago
Translation
N1bet stole my money. I played live roulette and won. After successfully passing verification, they informed me that I could withdraw my winnings. I initiated the withdrawal process and then suddenly got blocked!
Automatic translation:
Public
Complaint Specialist
Public
7 months ago
Dear B1ackFun,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with N1 Bet Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were you a player of the casino and when exactly was your account blocked?
- Have you reached out to casino support and asked for assistance?
- Which documents you submitted for the verification of your account?
- Did you achieve your current balance with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
7 months ago
Translation
1) I have been a player for more than 1 year
2) Yes, I did, they said they blocked it by decision of the administration. Although an hour before that I successfully passed and they told me that I can withdraw
3) passport, selfie, bank statement
4) no. I don't use bonuses. I just went into live roulette and played it
Automatic translation:
Public
Complaint Specialist
Public
7 months ago
Thanks for your reply.
- Could you please share with me your communication with the casino to support your case? Send emails or chat transcripts to my email at [email protected], or post screenshots here.
Public
Complaint Specialist
Public
7 months ago
Dear B1ackFun,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
