The player from Germany faces account deactivation due to a need for verification on a bet, despite the game ending normally. He has been in contact with the casino's relevant department but has seen no success and is now seeking mediation.
N1 Bet Casino - Player’s account is deactivated.
N1 Bet Casino
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Opened
Current status
Waiting for player to reply
6d 18h 51m 11s
Case summary
5 hours ago
Public
Advanced Novice
Public
2 days ago
Translation
My account was deactivated because a bet supposedly needed to be verified. The game in question would end normally.
I've been told by email that the relevant department is already working on it. Unfortunately, so far, without success.
I have informed N1 that I will now engage you as an intermediary.
Automatic translation:
Public
Complaint Resolution Center Team Lead
Public
5 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before you lost access to the account?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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Thank you for your patience, and stay safe.
ulrichwurm97 has 6d 18h 51m 11s to reply
