The player from Ontario had a validated account and a confirmed Mifinity account, but was likely facing issues with withdrawal requests despite these confirmations. The player reported that his withdrawal requests had been rejected, even though he had verified documents and a history of successful deposits. He closed his account due to the casino not honoring the terms, and no withdrawals had been processed. The Complaints Team closed the complaint due to a lack of response from the player.
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 days ago
Public
Public
1 month ago
- validated account, validated Mifinity account confirmed .withdrawal request was to confirm the account for withdrawals and deposits which were confirmed .
Public
Complaint Resolution Center Team Lead
Public
1 month ago
Dear D-1019,
Thank you very much for submitting your complaint. Thank you very much for submitting your complaint. Unfortunately, based on the current description of events, I’m not able to assist you with this case, and I will definitely need more information. Could you please elaborate and describe the issue with the casino in more detail? Are you trying to verify your account?
I will be patiently waiting for your reply.
Best regards,
Kristina
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1 month ago
Hello, the problem is with the withdrawal requests being rejected . Deposits were completed successfully when my Mifinity account was the payment handler; other deposits were completed with a Visa credit card, and the Visa debit option screenshots are attached to confirm the number of deposits and withdrawals. Thank you. Note that the reason for this complaint is that they rejected the withdrawal even when the Mifinity account method option was selected. Note that all documents are verified for both Visa credit card and Visa debit
Public
Complaint Resolution Center Team Lead
Public
3 weeks ago
Thank you for your reply, D-1019. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Did you accumulate your winnings with or without an active bonus?
- Have you tried contacting the casino regarding this issue?
Thank you.
Public
Public
3 weeks ago
I closed the account because there not honouring the terms . there was no bonus active .I do not use bonus options ever .No withdrawals processed all rejected
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Complaint Resolution Center Team Lead
Public
2 weeks ago
Do I understand correctly that you closed your account while there was still a remaining balance?
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Complaint Resolution Center Team Lead
Public
1 week ago
Dear D-1019,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Complaint Resolution Center Team Lead
Public
6 days ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Kristina
www.kpvfaw.com
