The player from Australia is facing difficulties withdrawing his 400 AUD winnings. The casino keeps providing different excuses. The complaint was rejected as the player stopped responding.
Neospin Casino - Player’s withdrawal was delayed.
Amount: A$400
Neospin Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.6
Neospin Casino has a Safety Index of 7.6, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
my 400 got stuck they are not paying me give me different different excuse all time
Public
PR Assistant
Public
1 year ago
Dear loverndhawa,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Neospin Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.
Best regards,
Nick
Public
PR Assistant
Public
1 year ago
Dear loverndhawa,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
