The player from Alberta had completed successful verification multiple times at Northstar Bets, yet the casino continued to withhold his funds and would not release his winnings. The Complaints Team was unable to assist due to a lack of response from the player, which led to the closure of the complaint.
NorthStar Bets Casino CA - Player's withdrawal has been withheld.
Amount: C$623
NorthStar Bets Casino CA
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.7
NorthStar Bets Casino CA has a Safety Index of 8.7, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 weeks ago
Public
Public
1 month ago
Casino , Northstar Bets has withheld my money after I completed successful verification multiple times and won't release my funds.
Public
Complaint Resolution Center Team Lead
Public
4 weeks ago
Dear MICHAELDEANS,
Thank you very much for submitting your complaint. Thank you very much for submitting your complaint. Unfortunately, based on the current description of events, I’m not able to assist you with this case, and I will definitely need more information. Could you please elaborate? Did the casino confiscate your winnings? Or are your withdrawal requests being denied repeatedly?
I will be patiently waiting for your reply.
Best regards,
Kristina
Public
Complaint Resolution Center Team Lead
Public
3 weeks ago
Dear MICHAELDEANS,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Complaint Resolution Center Team Lead
Public
2 weeks ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Kristina
www.kpvfaw.com
