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HomeComplaintsNummus Casino - Player's withdrawal is delayed.

Nummus Casino - Player's withdrawal is delayed.

Nummus Casino
Safety Index:Above average
Submitted: 26 Jun 2025
Opened Current status

Waiting for Casino Guru to reply

6d 4h 50m 29s

Case summary

19 hours ago

The player from Argentina has a pending withdrawal since April after winning and making his first deposit. Despite sending reminders through the casino's contact form, he receives no response regarding the delayed payment.

Public
Public
1 week ago

I have a delay in payment from casino side. The withdrawal of my winning is pending since April.

My account in casino was registered on 10.04.2025. I made my first deposit, used first welcome bonus and got winning. I claimed a withdrawal on 13.04.2025. After that I am waiting. From time to time I send reminders to the casino with special contact form but there is no reply from casino side. I cannot contact them. Hope for your help.


Public
Public
1 week ago

Dear jjorusovich,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

  • Could you please confirm that you have passed the KYC verification?
  • Could you please share a screenshot of the withdrawal request with the status visible?
  • Could you please share with me your communication with the casino regarding the delay as evidence? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Public
Public
yesterday

Dear jjorusovich,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Waiting for approval
Waiting for approval
19 hours ago
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Casino Guru is examining the case

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