The player from India requested a withdrawal, but his account was immediately blocked without explanation. He seeks clarification regarding the account closure.
Odds96 Casino - Player’s account has been blocked.
Odds96 Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.1
Odds96 Casino has a Safety Index of 8.1, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Opened
Current status
Waiting for player to reply
5d 14h 12m 34s
Case summary
yesterday
Public
Visitor
Public
1 week ago
I request for withdrawal and instant I see my account was blocked without any reason
Public
Complaint Specialist
Public
1 week ago
Dear Gullugame,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Odds96 Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Have you contacted casino support and asked for an explanation? What response have you received?
- Could you please share with me your communication with the casino as supporting evidence? Send emails or chat transcripts to my email at [email protected], or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Complaint Specialist
Public
yesterday
Dear Gullugame,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Gullugame has 5d 14h 12m 34s to reply
