The player from Germany deposited in the casino, but the amount wasn't credited to his casino balance. We closed the complaint because the player stopped responding.
Oshi Casino - Player's deposit seems lost.
Amount: 200 USD?
Oshi Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.4
Oshi Casino has a Safety Index of 8.4, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Hello,
I made a deposit of ~200€ on Saturday 04.02.2023 using USDT (ERC-20).
The deposit is still missing in my account and the support (live-chat, email) couldn't help me so far.
They are always telling me that they forward the issue to their financial department but then nothing happens.
As you can see on the blockchain the deposit was successfully transferred: https://etherscan.io/tx/0x757430103af7df970c546d17a0a5a6d7e44f26137ac4c7fdc4c45fe07404a934
(Section "ERC-20 Tokens Transferred", 3rd entry)
Can you help me to resolve this issue?
Public
Complaint Specialist
Public
2 years ago
Dear woopy123 ,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Was it your first deposit in this casino using this payment method? Please could you forward any relevant communication between you and the casino to [email protected]? I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Tomas
Public
Complaint Specialist
Public
2 years ago
Dear woopy123,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
