Hello

At the moment I have two withdrawals in this casino with the status "pending". One of them is from 05/22/2025.

When I asked when I would receive the withdrawal, the support team insisted that it was transferred to the financial department and that I should wait. But a lot of time has passed and the money has not been received.

My account is verified. I have already made deposits to this casino and before that there were several withdrawals, the previous withdrawal took a week! (although they claim about withdrawal up to 48 hours, you can read in the discussion, I have already tried to communicate with the representative about this). I always played without bonuses, I played only slots.

Judging by the fact that before this I also tried to withdraw money and each time there were delays and very often because of this I simply lost money and the withdrawal was cancelled, then we can conclude that they deliberately delay the withdrawal so that the player loses money (when requesting a withdrawal of money from the balance, the money is not written off and you can continue to play).

Dear ovaaal, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with ParamigoBet Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Could you please share the screenshots of your withdrawal requests?
• Have you made any successful withdrawals before using the same payment method?  
• Could you please confirm when you passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Natalia

• these are screenshots of deposits and withdrawals
• for deposits and withdrawals I have always used only cryptocurrency. My first withdrawal was made in a day. There were problems with the following ones - they were delayed and I most often lost money and the withdrawal was cancelled. I received my second processed withdrawal of money only a week later...
• According to the email, my account was verified on 02/29/2025
• I always played without using bonuses.

Thank you very much for your reply, ovaaal. Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post the screenshots here. Thank you in advance.

Forwarded

I also added a correspondence about the previous withdrawal of money, which took a week, and in those correspondences they answered the same thing.

Thank you very much, ovaaal, for your cooperation. I will now transfer your complaint to my colleague Romi ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear ovaaal,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/www.kpvfaw.com. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Romi