I am playing with Parimatch for more than a year but due to my health issues I could not be able to play with my credited fund.

However, when I opened my account I found that more than 14000 has been deducted by parimatch without my permission and also allegations that I did fraud gameplay.

How is this possible that a parimatch found me wrong after 1 year?

My email id- [edited by Casino Guru as it contains sensitive information]

I want my money back at any cost as this is a scam and I can't ignore and also they didn't remind or tired to contact me for kyc and any type of requirements then how can they write off without prior notice.

Dear rahulku18000,

Thank you very much for submitting your complaint. I'm sorry to hear about your issue. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please specify when was the last time you logged into your PariMatch account?

When was the last time you played at the PariMatch Casino? What types of games did you play?

In the screenshot you provided us with, there was the information that the write-off was done according to the rule 92 which states the following:

92. If necessary, Betting company may require additional proofs of identity at all times, regardless of that the Client has passed the primary account verification. The list of additional documents includes (but is not limited to): a digital photo of the Client with a passport, driving license, birth certificate, international passport, utility bill, bank statement for the account / card, etc. The Client can provide these documents by sending an email to [email protected].

The timing of the verification of the game account is set individually for each game account. In case of Enhanced verification, the client should provide all the requested documents within 1 calendar month (after initiation of such verification). The Operator reserves the right to write-off any winnings from the Cliernt's account at its sole discretion and restrict or even close the account if the client fails to provide requested documents.

Have you provided the casino with the requested documents within 30 days?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear rahulku18000,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear team, I had login my account in June and found that fund was there but when I login in August I found that my account is nil. After that I contacted parimatch support and they are sending the same message that complete your kyc but when I strictly asked him about my issue. They informed me that you didn't complete my kyc so your account is blocked.

However when I told them about casinoguru, they changed their statement and start saying that you did fraud gameplay.

The question is that you find fraud gameplay when I treathned you from the name of casinoguru and please note that parimatch never tried to contact me for any type of documententation or kyc related.

It's is purely fraud to protect parimatch from withdrawing.

Could you please forward the communication between you and Parimatch support regarding your account closure to me? My email address is [email protected]. Thank you.

Sent, please check.

Hi,

We kindly ask you briefly describe your issue including ID number and contact Support Team via email - [email protected] We do everything in our power to assist you with your requests as soon as possible.

Dear Parimatch Casino Representative, thank you very much for getting in touch with us.

Dear rahulku18000, have you contacted casino support yet? Please let me know about any updates.

Now, they have changed their statement over last email and now they are saying they e will not require any further documents from me, as my account has been permanently blocked. Please note previous they were drawing our attention toward write off rule and fraudulent gameplay. Which I didn't do so they are trying to scam in another way

We kindly ask you briefly describe your issue including ID number and contact Support Team via email - [email protected] We do everything in our power to assist you with your requests as soon as possible.

Dear Parimatch team,

Why are you showing your two faces, while mailing me you replied in harsh manner and now in publicly saying in a new born baby way.

I have already contacted your team and they denied you halp me with the fictitious allegations. Pls find attached mail copy for your ready reference.

Thank you very much, rahulku18000, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear rahulku18000,

This is Tomas, and from now on, I will be assisting you with this case.

In order to move forward, can you please provide the casino with the requested information?

Kindly let me know once you do so. Thank you.

Best Regards,

Tomas

Pls quick take a look with the help of your colleague

Dear rahulku18000,

I just wanted you to provide the casino with your customer ID here in the complaint thread so I can ask them to proceed with the resolution.

Kind regards,

Tomas

Dear Parimatch Casino,

Can you please provide us with any reasons why the player's account has been blocked? Thank you.

Kind regards,

Tomas

Dear Tomas,

we kindly ask user briefly describe issue including ID number and contact Support Team via email - [email protected]

We do everything in our power to assist you with your requests as soon as possible

Dear rahulku18000,

Could you please forward the email you sent to the casino as per their request? Here's my email address: [email protected]

Let me know once you do so. Thank you.

Kind regards,

Tomas

Sent, please take a look. How is parimatch initially forcing me to provide documents but when I was ready to provide requisite documents. They blocked my account permanently and now they are saying Fraudulent activity. Which is contradicting their own statment.

Dear Parimatch Casino,

I have reviewed the correspondence between you and the player, and it appears the case has already been closed on your side.

We kindly ask you to provide evidence confirming your decision. Please send the data to my email address: [email protected]

Thank you.

Kind regards,

Tomas

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Please take strict action against parimatch as now they have no excuse to cover their mistakes. I'm also taking legal action as well.

We kindly ask user to contact Support Team.

Please briefly describe your issue including ID number and contact Support Team via email - [email protected]

Dear rahulku18000,

Unfortunately, the casino failed to provide us with the requested evidence. Therefore, we cannot continue resolving this complaint, and we are forced to close the case as ‘unresolved’, which will influence the casino’s rating in a negative way.

There is one more option on how you can try to resolve your issue - I recommend you contact the gaming authority the casino is regulated by (Curacao - C.I.L.) and submit a complaint directly to the regulator ([email protected]).

Please let me know once and how they responded ([email protected]).

I wish I could be of more help, and I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Tomas

Hello Everyone,

We have reopened this complaint at the request of Parimatch Casino.

Dear Parimatch Casino,

Could you please clarify the reasons for the player's account closure and the confiscation of his balance? Additionally, I kindly ask you to provide any relevant evidence supporting your claims. You may send all relevant information to my email at [email protected].

Please note that I previously sent you an email with a similar request on March 13 following your first reopen request, but I have not received a response. I would appreciate your prompt attention to this matter.

Thank you for your cooperation.

We checked our database and see that this player was making opposite bets in casino. We asked the user for some documents for review, but they didn't send anything. The last time he was on our platform is 13.09.2023

Dear Parimatch Casino,

I am writing to follow up on my previous request for relevant evidence supporting the allegations made against the player. It has been over a month since I initially reached out, and I have yet to receive a response or any additional information.

I kindly urge you to address this matter and provide the requested documentation at your earliest convenience to my email address.

Thank you for your attention to this issue.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

We appreciate your recovery! Your treasure is currently being examined, and the team's risk is being assessed. We will provide you with an update on Monday, April 28th!

Dear rahulku18000,

Our records indicate that the last time our system recognized your account on the platform was on September 13, 2023. Please be aware that we retain user data for a maximum of one year, unless the user has logged in! The user has not utilized our services for a period of two years. Thank you for your attention to this matter.

Dear Parimatch Casino,

In your recent request to reopen the complaint, you mentioned alleged multi-accounting by the player and stated that you had supporting evidence. However, in your latest message, you now indicate that the user data is no longer available.

Could you please clarify - do you have any evidence or not? If so, kindly share it by sending the relevant materials to my email at [email protected].

Thank you for your cooperation.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear rahulku18000,

We have reopened your complaint in good faith, based on the expectation that the casino had reconsidered the situation and was willing to work toward a resolution.

Regrettably, despite the casino's request to reopen the case and my repeated follow-ups, they have failed to properly address the issue or provide sufficient evidence to support their claims.

Given the lack of cooperation and substantiation, I am left with no choice but to close the case once again, maintaining the original classification of unresolved.

Best Regards,

Kubo