Dear mohdyawar1212, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

I contacted my payment provider my inr 3500 payment successful deducted from my account I have my bank statement and payment slip where you can see my payment successfully deducted and not refunded yet

I talked parimatch casino support team they asked same things again and again but not solve my problem they are wasting time I have 50 mailed to parimatch support and sent bank statement 4 time but still they asking me same things

Before we proceed with the investigation, please forward me the following:

• deposit payslip showing the unsuccessful deposit
• your bank statements from 30 July onwards until today
• screenshot of your transaction history in your casino profile showing your deposits

Please forward me the requested files to [email protected]. Thank you for your cooperation.

I sent all required files to mentioned email

Thank you very much, Mohdyawar123, for providing all the necessary information. I will now transfer your complaint to my colleague Mirka ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Plz help me one month over but my inr 3500 still not refunded or not credited my last hope is you and your staff plz help me soon

Dear Mohdyawar123,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Parimatch Casino IN representative to join this conversation.

Dear Parimatch Casino IN,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

Dear parimatch casino it's a frauding with us I deposited 3500 inr on 30/07/2034 more than one month my money is not credited to parimatch account or not refunded in my bank account . But I can't wait more for my inr 3500 plz I request to you plz refund my money .

You should force parimatch casino in to solve this case and join this conversation

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Casino guru you are fake because my complaint is still unresolved and parimatch didn't reply on my complaint you have no any power to contact parimatch if you have then force them to reply on my complaint

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Mohdyawar123,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact Cura?ao Interactive Licensing ([email protected]) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own ([email protected]). I am sorry I could not be of more help on this occasion.

Best regards,

Mirka

We’ve reopened this complaint at the request of Parimatch Casino IN. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear Mohdyawar123,

I've received information from the casino, that your transaction should have been credited back to your account after the transaction has failed.

Would you be able to confirm you have received the money?

Thank you.

I haven't received my money yet

Dear both, if the deposit fails, it should be credited back to user's account within 5 to 7 working days. It's much longer, obviously, so we kindly advise to contact us with current bank statement from the date of deposit to the current date - so we have a proof that deposit was sent. After that we'll initiate a refund.

It's been a year since you replied today

I sent all bank statement at that time and all other proof

Check my case and return my money

Thank you

Dear Parimatch Casino IN,

Please send me a proof of the credited transaction to [email protected].

Thank you.

Dear Mirka, if the deposit fails, it automatically reverses to client account. It's automatic, therefore we do not have any payment proof, except UTR.

That is why we require current bank statement from the date of deposit to the current date if the client has not yet received the funds - it gives us the clarity that the deposit wasn't refunded. After that, we have all the documents to initiate the refund manually.

Dear Mohdyawar123,

Can you please provide us with the mentioned bank statement from 30/6/2024 till now? It is important to note, that the document needs to be unedited.

Thank you.

1. Where I can send my bank required bank statement
2. Plz give me a platform to send bank statement

I have send my required bank statement to

[email protected]

Plz investigate my pending matter as soon as possible

Thank you

Thank you for the updated bank statement, Mohdyawar123.

Have you been also able to send the document to the casino representatives, and if so, have you received any response?

Thank you.

Give me a way to send documents to casino representative

Thank you

I haven't received any response from parimatch

Dear Parimatch Casino IN,

Could you please confirm, if you have been able to check player's recently submitted bank statement?

Thank you.

Dear Mohdyawar123, you can send the statement to [email protected]

Dear Mohdyawar123,

Have you been able to send the document to the aforementioned e-mail address?

I have sent required bank statement to mentioned email by parimatch casino

Thank you

Thank you so much casino guru

I have received my 1 year pending fund

Thank you so much again .

Dear Mohdyawar123,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/www.kpvfaw.com. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Mirka Dubasova

www.kpvfaw.com