Subject: Complaint against Parimatch - Unsuccessful Deposit

Dear Sir,

I am writing to report an issue with my recent deposit. On 8th March 2025, I attempted to deposit ?15,000 into my Parimatch account using UPI. Although the amount was deducted from my bank account, the deposit was unsuccessful, and the funds were not credited to my Parimatch account.

*Transaction Details:*

- UTR No: 828254485628

- Date: 8th March 2025

- Amount: ?15,000

- Mode: UPI

- Name: Meena S.

- User ID/Player ID: 9********

I have tried to contact Parimatch's customer support, but unfortunately, the issue remains unresolved. I am requesting your assistance in resolving this matter and recovering my funds.

*Resolution Requested:*

I request that you investigate this matter and take necessary actions to resolve the issue. Specifically, I request that you help me recover the deducted amount of ?15,000 and ensure that it is credited to my Parimatch account.

Thank you for your attention to this matter. I look forward to your prompt response.

Sincerely,

Meena S.

Dear Meena1997,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Dominika

Sir But the parimatch support team not giving details Of Payment Provider , If I get payment provider details I get help to take resolution from my end , the time out happen from the end of payment provider and my money is deducted from my bank

Dear Meena1997, have you contacted your bank?

I have contact the bank but bank is not providing payment provider information they saying its UPI payment and update from your side ?? Pls I have a single hope that is you

Dear Meena1997, please contact UPI then and provide us with the details of your conversation.

Dear Meena1997,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I contact UPI but UPI team says transaction successful from your end and it cannot reverse contact to your reciver merchant that Is parimatch

Dear Meena1997, please send me the details of your communication with the UPI team. Send emails or chat transcripts to my email at [email protected], or post screenshots here.

Please note that you are not yet in direct communication with the casino. We require sufficient evidence before proceeding further.

Mail sent

Thank you very much, Meena1997, for providing the necessary information. I will now transfer your complaint to my colleague Martina ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Thank u Martina pls solve my issue as soon as possible their is a single hope its only you for me .

Dear Meena1997,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Parimatch Casino IN representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please provide more information about this case and help the player identify where are the money?

Thank you in advance for providing the information.

Dear Martina

Parimatch team support executive response is poor that is my my case is pending from 8 march 2025

Pls solve by your end

Don't wait their response they will never response eailer

Dear Meena1997, I do understand that you feel hopeless.

However, as our standard complaint handling procedure is granting any party a certain time frame for a response, we need to allow this time to the casino. In a lot of cases an immediate response is not possible due to gathering the required information; that's why we have implemented the timeframes for a response. I have my fingers crossed the casino team will soon respond..

Above link pls go through this actually happen and my money deducted this is the payment provider can you pls get any details mail Id of payment provider can you find payment provider name by using this link pls go through the link pls I request

Dear Meena,

I think Parimatch Casino is working on it. According to the emails:

"Dear Customer, your request was successfully accepted by our specialized department, which sent it to the payment system for consideration.

For now, we expect a response from them. It will take some time to check the information. As soon as we receive any information about your question, we will share it with you.

We apologize for any inconvenience caused.

If there is anything else we can help with, please do not hesitate to let us know. Thank you for being our customer!"

"We are writing to sincerely apologize for the delay in processing your deposit.

I truly understand your frustration, and I’m very sorry to hear how difficult this experience has been for you. I completely agree that two months is a long time to wait, especially for a small amount.

Please know that I’m actively following up on your case and pushing for a resolution as soon as possible. While I understand that apologies don’t make up for the delay, I genuinely appreciate your continued patience.

I will keep you updated with any progress, and I’ll make sure your concerns are not overlooked.

... "

Parimatch Casino team, once you have new information, please let us know

Dear PariMatch Casino Team,

please respond here to this thread and give us some new information regarding the payment system team.

Thank you very much!

Parimatch Casino respond from outside the thread:

We understand you have been waiting, we sincerely apologize for any inconvenience caused by the delay in your payment. Our billing department is currently awaiting a response from the payment provider, whose response times have been unpredictable. We kindly request your patience as we diligently work to provide you with an update on the status of your funds.

We understand the challenges this may pose and extend our sincerest apologies for any inconvenience caused.?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello Martina , Parimatch team will never reply .....they only reply on mail with same automated reply team is working .....lots of people have lost their money same suatition due deposit issue money debited and not credited in parimatch account not in original method.....I think my money is Also lost ...my hope is over ...

Dear Meena,

I have been in contact with the casino support team and they are progressing! Do not loose hope! I sent them an email and put you in the copy, so you know ..

I understand it has been taking ridiculous amount of time, but hopefully, not so much anymore. I am hoping for the best!

Dear Everyone!

I have tried to contact the casino repeatedly but no real solutions have been offered. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Martina Bennett