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HomeComplaintsParimatch Casino IN - Player's withdrawal has been delayed for three months.

Parimatch Casino IN - Player's withdrawal has been delayed for three months.

Amount: 30,000 INR

Parimatch Casino IN
Safety Index:Low
Submitted: 20 May 2025 | Resolved : 06 Jun 2025
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 month ago

The player from India had been waiting for a withdrawal of 30,000 since January 30, 2025, but had not received the funds in his bank account after three months. He reported that his withdrawal request had been marked as successful by the casino, but the money was not received, leading to frustration with customer support. The issue was resolved when the casino confirmed that the withdrawal had been successful on their end, and the player received a refund to his game wallet. The complaint was marked as resolved by the Complaints Team.

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1 month ago

My player id 174936068 Help me my give me my money ticket id 792797 in process 3 month above complete not solved my problem I withdrawal 30/01/2025. 30000. Withdrawal not received my bank account ???? why not give me my money parimatch froud me

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1 month ago

Dear ganga1416480,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To better understand the situation and assist you further, could you please clarify the following:

  • Have you received any communication from the casino regarding the status of your withdrawal?
  • Has your withdrawal request been processed by the casino?
  • Are you able to access your casino account, or has it been blocked?
  • Have you attempted to contact the customer support of the casino since the withdrawal was requested?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

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1 month ago

500 above mail send parimatch team not solve my ticket daily daily same time solve my ticket parimatch customer s support service very bed service only copy paste answer give me other person chat send me not proper my ticket information give me i send bank statement my ticket raise but not solve my ticket 2 month in process i am tired parimatch team scam me all team members only me time weast 30 wait live chat open t not help me only told wait wait please i kindly request you help me solve the ticket give me my money

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1 month ago

Please answer the questions I asked you in my first response, along with the new ones:

  • Has your withdrawal request been processed by the casino? Has the casino confirmed that the money was sent to your account?
  • Are you able to access your casino account, or has it been blocked?
  • Have you made any successful withdrawals from this casino before?
  • Have you passed the full KYC verification?


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1 month ago

yes I login account parimatch no problem my ticket raise 792797 but 2month complete my ticket in process not information my money no solve my ticket. yes parimatch comfation withdrawal sucessful but not received my money iam playing 3 years parimatch but not face this issue my all withwal sucessful my kyc complete first time parimatch scam me big amount not give me my money

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1 month ago

Please forward me the bank statement in PDF format from January up to today from the account you requested the withdrawal to be sent to at [email protected].

Has the casino confirmed that the payment was successfully processed on their side? Have you received any transaction ID, tracking number, or other payment details that could help you follow up with your bank?

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1 month ago

Transaction ID

144462789. please check screenshot only 9 number only I withwal same day 3 withdrawl 2 withwal sucessful received my bank account but big amount not received i sent bank statement junary to update date please help me

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1 month ago

Thank you very much, ganga1416480, for providing all the necessary information. I will now transfer your complaint to my colleague Jana ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

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1 month ago

Dear ganga1416480,

 

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

 

Now I would like to invite Parimatch Casino IN representative to join this conversation and participate in the resolution of this complaint.

 

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

 

Thank you in advance for providing the information.


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1 month ago

Dear jana& Parimatch Casino IN representative,




My player id 174936068 my ticket 792797 in process 2 month This is what happening from the beginning no proper response no proper updates only sending on casual msg that "billing team is working on my issue in the highest priority", and just disappeared... My question to parimatch representative that "This is your highest priority and primium service wich is providing wich is you are promising from past 120 days.." my ticket in process i of casino anna is working no update 2 month complete 500 +above mail send only reply wait wait not solve my ticket please don't trust batting site 30/01/2025 30000. Withdrawal not received my ticket id 792797 2 month complete in process why not solve my ticket given me my money please give timeline solve the ticket

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1 month ago

Dear Seema seema,

We are pleased to confirm that your application has been successfully processed. If necessary, we can provide screenshots containing confidential user information.


Should you require assistance, please contact the payment provider or system through which the payment was made. If they are unable to assist you, we kindly ask that you email us a statement from your card covering the period from the withdrawal to the submission of your application. Additionally, please provide a detailed description of the situation, and we will do our utmost to help resolve the issue.


Best regards,

Parimatch team

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1 month ago

Dear jana& Parimatch casino IN

My player id 174936068 my ticket 792797 i withdrawal 30/01/2025 3 withdrawl 15000. .25905. 15000 my 2 withdrawal sucessful received my bank account 25905. 15000 my 30000 withdrawl sucessful but not received my bank account I have complied customer support tell me wait 7 day Banking bigness i am waiting 8 January after parimatch customer support 10 day no reasie my ticket no help after my ticket raise but not solved my ticket 3 month complete my ticket in process no proper response only false information give me my money daily daily same answer give me wait wait I email 500+ email only casual reply billing team is working on my issue in the highest priority", and just disappeared... My question to parimatch representative that "This is your highest priority and primium service wich is providing wich is you are promising no help me please solve this ticket 9 week complete my ticket in process aana is working Parimatch team no give me excit timeline solve my ticket no help me please i kindly request you give me time line solve my ticket

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1 month ago

Dear jana& Parimatch casino IN My player id 174936068 my ticket 792797 resolved i withdrawal 30/01/2025 30000 withdrawl not received my bank account please help me i caneted my bank visit cheaking bank this is fake utr 707136660305

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1 month ago

Dear Ganga,


We apologize for the inconvenience you have experienced. Please reach out to your payment provider or bank for clarification, as our records indicate that the transaction was successful on our end.

We are currently in communication with the payment system for further clarification, which may take up to 5–7 business days in accordance with the bank's policies.


Additionally, we kindly request that you send us a copy of your card statement from the date of withdrawal to the date of your inquiry, along with a detailed description of the situation: [email protected]

Thank you for your understanding.


Best regards,

Parimatch team

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1 month ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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1 month ago

Parimatch withdrawal rejected refund my amount game wallet thanks parimatch team and casino garu resolved my problem thanks ?? ?? close this ticket

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1 month ago

Dear ganga1416480,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/www.kpvfaw.com. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Jana

www.kpvfaw.com

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