Dear Ganga,
We apologize for the inconvenience you have experienced. Please reach out to your payment provider or bank for clarification, as our records indicate that the transaction was successful on our end.
We are currently in communication with the payment system for further clarification, which may take up to 5–7 business days in accordance with the bank's policies.
Additionally, we kindly request that you send us a copy of your card statement from the date of withdrawal to the date of your inquiry, along with a detailed description of the situation: [email protected]
Thank you for your understanding.
Best regards,
Parimatch team

Dear Ganga,
We apologize for the inconvenience you have experienced. Please reach out to your payment provider or bank for clarification, as our records indicate that the transaction was successful on our end.
We are currently in communication with the payment system for further clarification, which may take up to 5–7 business days in accordance with the bank's policies.
Additionally, we kindly request that you send us a copy of your card statement from the date of withdrawal to the date of your inquiry, along with a detailed description of the situation: [email protected]
Thank you for your understanding.
Best regards,
Parimatch team
