Hi,

Iam trying to withdraw money almost from 45 days in the first they disabled the withdrawal all methods for days then only enabled IMPS so I made withdrawal on 25th-Feb-2025 on 21:07 (India Time),

Then after 24 hours it was showed withdrawal was approved but I thought I'll get money soon.. but after 3 days i contacted live chat that money not received they said wait for 5 working days, i keep asking them and waited almost 10 days and contacted again and again and provided proofs and bank statement so they Raised a ticket ID #779181 ,

From that day no proper response from chat team after opening the chat send greeting msg and disappeared for hours and come back after hours and closing tha chat if any one reply.

Always telling that "our specialized team is working on it" and closing the chat directly, this is the response always iam getting.

I also mailed on [email protected] many time there also every day auto generated mail they are sending like 'we are working on it be peations your money is safe that's it. Even though I asked in mail and in live chat what is the issue why this delay how much more time I have to wait but there reply is only "Be peations wait more we don't know exact time frames...."

It's almost 1 month but no proper response, no proper status, no proper time frames, chat and mail service is irresponsible always.....

Iam going through the mental distress and financial crises and health issues with thinking of this issue...

Iam requesting you and hope much to Help me to get my money As soon as possible please.

Regards

Ilyas

Parimatch player id : 905291042

Email: [removed by www.kpvfaw.com admin]

Dear Eagle46,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem regarding the withdrawal from the casino.

To better assist you in resolving this issue, I would appreciate it if you could provide further details regarding your situation. Please consider answering the following questions:

• Can you confirm if you have received any communication from the casino regarding the status of your withdrawal other than the auto-generated emails?
• Have you checked with your bank to see if any issues on their end might be causing the delay?
• Have you made any previous successful withdrawals using this payment method?
• Have you previously used this payment method for deposits?

Your cooperation in providing these details will help us investigate and work toward a resolution. If you have any relevant communications that you would like to forward for our records, please send them to [email protected]

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Hi Thomas,

I appreciate for your quick response, As per your required questions please find below answers.

1. I didn't received any communication from the casino regarding the status of your withdrawal, every time I received only auto-generated emails like '" Thank you for contacting Parimatch! We are writing to inform you in regard to your request for your payment to be with our billing department.Your request has been accepted by the billing department and they are currently following up with the payment provider in regards to this query. We kindly advise you to wait, you will definitely receive an update from us once we receive one from the billing department on this query"'

2. Yes ! I already keep checking with my bank to see if any issues on their end might be causing the delay ""but everything is clear iam able to do all debit & credit transactions every day""

3. Yes ! I made some previous successful withdrawals using this payment method. It was like some are successful within 24hours some are within 48 hours.

4. Yes ! I have previously used this payment method for deposits some time and it was all clear by that time.

Thank you very much, Eagle46, for providing the necessary information. I will now transfer your complaint to my colleague Martin ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello Eagle46,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. As the first order of business, I would like to invite the Parimatch Casino IN representative to enter the discussion.

Dear casino representative, could you please check the case and explain to us what happened? I understand that there is a possibility of the casino being overwhelmed by a large number of withdrawals, but is there a particular timeframe, in which Eagle46 can expect his withdrawal to be processed?

Dear Eagle46, we're sorry for the delay, our billing team is working on your issue in the highest priority right now, we'll update you soon.

Dear Parimatch representative & Martin

Thank you for very much for your response, But this is the same response iam getting wich you send before that "our billing team is working on your

issue in the highest priority right now" from the beginning of the withdrawal request raised, it's almost 40 days even raised a ticket in the beginning but but still not even picked up ticket any of your exicutive, so what is action your casino took from these days and what will be next process step you will take... Is there any clarification format or any process you have to clear the issue as soon as possible.

Please reply using accordingly.

Thank you,

M****** Il**** U*****,

Eagle46,

Parimatch player id : ********

Dear Parimatch Casino IN representative and Eagle46,

thank you both for the previous updates. Have the things moved on since the last update? What is the current status of Eagle46's withdrawal?

Dear Martin & Parimatch Casino IN representative,

This is what happening from the beginning no proper response no proper updates only sending on casual msg that "billing team is working on my issue in the highest priority", and just disappeared... My question to parimatch representative that "This is your highest priority and primium service wich is providing wich is you are promising from past 50 days.." Still ticket is not even picked up any of casino employee... Please Find the attachment..

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Eagle46,

we are extending the timer again, as we want to explore some other ways to continue the discussion with the casino. If there are any new developments on the matter, please keep us updated.

Dear M******* I********, (Eagle46)

We apologize for the inconvenience you've experienced. To assist you further, please provide your user`s ID, as we are unable to identify you using just your name and email.

Dear Parimatch Casino IN representative,

thank you for the update.

Dear Eagle46,

can you please provide your Casino user ID?

Dear Mohammed Ilyas,

We are pleased to inform you that we have successfully identified your case. Your withdrawal has been processed successfully.

Should you require any further assistance, please do not hesitate to reach out.

Best regards,

Your Parimatch Team

Dear Parimatch Casino IN representative,

thank you very much for the update.

Dear Eagle46,

can you please confirm whether you have received the withdrawal?

Withdrawal was successfully received thank you Martin and Parimatch representative and casino guru site for all your help is well appreciated thank you so much. ??

Dear Eagle46,

We're glad to hear that your issue has been resolved, and once again would like to thank the support team over at Parimatch Casino IN for their quick response. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, feel free to reach out to our Complaint Resolution Center. We're here to help ! 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/www.kpvfaw.com. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

 

Thank you in advance for your time. 

Best regards, 

Martin

www.kpvfaw.com