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HomeComplaintsParimatch Casino IN - Player's withdrawal request has been denied.

Parimatch Casino IN - Player's withdrawal request has been denied.

Amount: 2,000 INR

Parimatch Casino IN
Safety Index:Low
Submitted: 14 Jun 2025 | Closed : 01 Jul 2025
Closed Our verdict

Player stopped responding

REJECTED

Case summary

5 days ago

The player from India faced repeated rejection of his withdrawal request of 2000 rupees through Astropay, despite having successfully deposited over 20 times. He noted that customer support was unresponsive regarding this issue. The Complaints Team was unable to proceed with the investigation due to the player's lack of response to inquiries and reminders, resulting in the closure of the complaint. The player retained the option to reopen the complaint in the future if he chose to resume communication.

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3 weeks ago

I was requesting withdraw of 2000 rupees using Astropay as there's no Imps withdrawal option but, they reject my withdrawal i have tried 2,3 trimes. Then, how can they accept my deposits from last few weeks I have deposited over 20,25 transactions they didn't reject my deposits now, I just requested one withdrawal and they reject. Now even customer support responds.

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2 weeks ago

Dear Ranjitanu8888,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Parimatch Casino IN. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

  • Have you contacted the casino support to find out why withdrawals are not possible for your account? 
  • Have you made any successful withdrawals before using Astropay? 
  • Could you please confirm that you have passed the KYC verification?
  • Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia


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2 weeks ago

I have contacted the customer support but, they're not responding, it's a bot only. Yes, i have made successful payments using Astropay before. Yes, my kyc done sooo long ago and my winnings with my deposit money not with bonus

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2 weeks ago

Thank you very much for your reply, Ranjitanu8888. Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post the screenshots here. Thank you in advance.


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1 week ago

Dear Ranjitanu8888,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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5 days ago

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Natalia
www.kpvfaw.com

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