The player from Greece has been rewarded with free spins. Unfortunately, he experienced a technical glitch which didn’t allow him to continue playing. We rejected the complaint because the player didn't respond to our messages and questions.
Piggy Bang Casino - Player has experienced technical glitch.
Amount: €20
Piggy Bang Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.4
Piggy Bang Casino has a Safety Index of 6.4, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
DIMITRIOS
Unregistered user
Public
5 years ago
Translation
I was credited with 10 free spins on slot cash camel and while I did 20 and having 3 spins the game still showed damage which was never solved despite repeated remarks and chat conversations finally after many hours the experts decided that the game I played It was canceled, stealing basically 20 euros from me, instead they gave me 10 but free spins in another game that gave me 0.39 euros, so they took my money out of my pocket, of course I'm not going to fall for them again, you swindlers
Automatic translation:
Public
Head of Complaint Resolution Center
Public
5 years ago
Dear Dimitrios,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any related communication to [email protected]? When you’ve been offered another 10 Free Spins, did you try to communicate a different kind of reimbursement with the casino? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Public
Head of Complaint Resolution Center
Public
5 years ago
Dear Dimitrios,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Head of Complaint Resolution Center
Public
5 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
