The player from Chile had raised issues about a casino, alleging that it did not provide bonuses and was fraudulent. However, due to the lack of adequate information and the player's non-responsiveness to our queries, we were unable to further investigate the matter. As a result, the complaint was rejected.
Pin-Up Casino UA - Player accuses casino of being fraudulent.
Amount: $3,500,000 CLP
Pin-Up Casino UA
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.1
Pin-Up Casino UA has a Safety Index of 9.1, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
They are shameless, usurious, and fraudulent. Never play at this casino again, it does not give bonuses, it is outright robbery
Automatic translation:
Public
Complaint Resolution Center Team Lead
Public
1 year ago
Dear carayaf77,
Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?
I will be waiting for your reply patiently.
Best regards,
Kristina
Public
Complaint Resolution Center Team Lead
Public
1 year ago
Dear carayaf77,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
