The player from Philippines has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was rejected because the player didn't respond to our messages and questions.
Pinasbet Casino - Withdrawal of player's winnings has been delayed.
Amount: 36,000 ?
Pinasbet Casino
Safety Index:LowSafety Index
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4.5
Pinasbet Casino has a Safety Index of 4.5, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
2 years ago
I deposited 100 pesos last SEPT. 21, 2022, and entered at a promotion bonus of 50% first daily bonus.... at the same day I won 36,000 pesos... and I already meet up the turn over requirements as they said...
Im Withdrawing my winnings 2 times at 8:25 am... 1st is 30,000 pesos and the 2nd time I withdraw again I withdraw 5000 pesos.
But Pinasbet rejected my withdrawal attempt,,, and blocked my account at the same time, and accused me for using or having a multiple account...
and when I contacted their costumer service,,, and ask for an answer. they don't reply to my messages. and I also tried to talk to their agents they did the. same thing as the costumer service did to me...
Public
Complaint Resolution Center Team Lead
Public
2 years ago
Dear RicoBuce,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Public
Complaint Resolution Center Team Lead
Public
2 years ago
Dear RicoBuce,
Have you received your withdrawal from the casino yet?
Public
Complaint Resolution Center Team Lead
Public
2 years ago
Dear RicoBuce,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Complaint Resolution Center Team Lead
Public
2 years ago
Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
