Withdrawals have been rejected for 45 days. Provided all documents - all accepted. Passed video verification - approved. The casino simply has not paid out money for almost 2 months.

Dear djak1987,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem regarding the withdrawal from the casino.

To better understand your situation and assist you effectively, could you please provide answers to the following questions:

• What payment method did you use for the withdrawal?
• Have you received any communication from the casino regarding the status of your withdrawal?
• Have you reached out to the casino's customer support about your withdrawal? If so, what was their response?
• Are there any specific terms and conditions related to withdrawals that you think may apply to your case?

Your cooperation in providing these details will help us investigate and work towards a resolution. If you have any relevant communication with the casino, please feel free to forward it to [email protected].

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

I have made multiple withdrawals using cryptocurrency.

The operator in the chat asks to contact the verification department by mail. The verification department does not respond.

There are no conditions, considering that the verification process reached the point of complete absurdity, when the casino demanded to provide the IP addresses from which I visited their site. In any case, everything was provided. All payment deadlines have expired.

Hi,

Thank you for the additional information.

To support your case more effectively, could you please forward the following to [email protected]:

• Any communication confirming that your video verification was successfully approved
• Screenshots of the requested withdrawals showing their status (pending, rejected, etc.)
• Any relevant emails or chat messages from the casino, particularly regarding the delays or unusual verification requests (such as IP address history)

This documentation will help us better understand the current status and allow us to reach out to the casino with a clearer picture of your case.

Looking forward to your reply.

The money has been paid. The complaint can be closed.

Dear djak1987,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot (link here). An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Petronela

www.kpvfaw.com