The player from Portugal made a withdrawal request for 482.76 USDT, which remains 'under review' after more than two weeks, despite successfully completing KYC and making two additional withdrawals that were processed. He faces challenges with customer support, often receiving no replies or vague responses regarding the pending funds.
Pixel.gg Casino - Player’s withdrawal is delayed and under review.
Pixel.gg Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.4
Pixel.gg Casino has a Safety Index of 6.4, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Opened
Current status
Waiting for casino to reply
0d 15h 21m 24s
Case summary
6 days ago
Public
Casino Analyst & Complaint Specialist
Public
6 days ago
My name is Jana,
and I will be assisting you in solving this case. I am sorry for the situation you found yourself in.
I will now contact Pixel.gg Casino outside this complaint thread and let you know any new information once I receive it.
Pixel.gg Casino has 0d 15h 21m 24s to reply
