The player sent all his documents to the casino and is waiting for them to be reviewed. We rejected the complaint because the player didn't respond to our messages and questions.
Planet 7 OZ Casino - Player is waiting for his documents to be verified.
Amount: A$200
Planet 7 OZ Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.7
Planet 7 OZ Casino has a Safety Index of 7.7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
Public
5 years ago
MY USE NAME IS :voicupop
i have send all my document to them
thankyou
voicu
Public
Complaint Resolution Center Team Lead
Public
5 years ago
Dear Voicu,
Thank you for submitting your complaint. I am sorry, but I am not sure if I understand what the problem is. Would you be so kind and provide me with more information, please? Are you waiting for the casino to verify your documents? Or did the casino refuse to verify your account?
Thank you in advance for a reply.
Best regards,
Kristina
Public
Complaint Resolution Center Team Lead
Public
5 years ago
Dear Voicu,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Complaint Resolution Center Team Lead
Public
5 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
