The player from United Kingdom has requested to be self-excluded, but the casino didn’t comply. We rejected the complaint because the player didn't respond to our messages and questions.
Play24Bet Casino - Player has requested self-exclusion.
Amount: €1,500
Play24Bet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.4
Play24Bet Casino has a Safety Index of 2.4, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
Kin
Unregistered user
Public
5 years ago
I had asked to be self excluded and yet they allowed me to continue to deposit. Offering me extra cash also. Is this not irresponsible of the company?
Public
Head of Complaint Resolution Center
Public
5 years ago
Dear Kin,
Thank you very much for submitting your complaint. I’m very sorry to hear about your unpleasant situation. Please, could you forward me the email in which you have requested to be self-excluded? My email address is [email protected]. Furthermore, to support our case, it would be very much helpful, if you could forward me the email from casino, offering you the bonus, after you have requested for your account to be closed.
Hopefully I will be able to help you with this matter as soon as possible. Thank you very much in advance for your reply.
Best regards,
Petronela
Public
Head of Complaint Resolution Center
Public
5 years ago
Dear Kin,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Head of Complaint Resolution Center
Public
5 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
