The player from Sweden faces a significant delay of one month for his withdrawal, with support only claiming they will investigate further without any resolution. Although the withdrawal is accepted on the site, the funds have not yet reached his bank account.
Playbet.io Casino - Player's withdrawal is delayed and support is unhelpful.
Playbet.io Casino
Safety Index:Fresh casinoSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.4
Playbet.io Casino is a new online casino, which makes it more difficult to evaluate it. Based on our current findings, it has a Safety Index of 7.4. Explore this casino’s Safety Index
Opened
Current status
Waiting for casino to reply
0d -18h -38m -29s
Case summary
18 hours ago
Public
Visitor
Public
2 weeks ago
worthless casino and worthless support, I have waited 1 month for my withdrawal, the support just says they will look into it further but it never happens, the withdrawal is accepted on the site but no money in my bank account yet.... so don't play on this scammer site
thw supports dont to anything
Public
Casino Analyst & Complaint Specialist
Public
2 weeks ago
Dear Simon1789,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Playbet.io Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:
- Have you made any successful withdrawals before?
- Could you please share the screenshot of your withdrawal request?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Natalia
Public
Visitor
Public
2 weeks ago
Translation
It was my first withdrawal and I haven't used any bonus.
and kyc is approved and ready
Edited
Automatic translation:
Public
Casino Analyst & Complaint Specialist
Public
2 weeks ago
Thank you very much for your reply, Simon1789. Please specify if you requested a withdrawal to the same payment method that was used for your deposits.
Additionally, could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post the screenshots here.
Thank you in advance.
Public
Casino Analyst & Complaint Specialist
Public
2 weeks ago
Thank you very much, Simon1789, for your cooperation. I will now transfer your complaint to my colleague Michal ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Public
Casino Analyst & Complaint Specialist
Public
2 weeks ago
Hello Simon1789,
My name is Michal and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.
I would like to request the presence of a representative from the casino in this conversation.
Dear Playbet.io Casino,
Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.
Thank you in advance.
Respectfully,
Michal
Public
Casino Analyst & Complaint Specialist
Public
1 week ago
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Playbet.io Casino has 0d -18h -38m -29s to reply
Michal is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
