Good evening. The casino closed my account without warning. It says it has permanently closed and is no longer offering services. I have a pending withdrawal of 1350 euros and I am very afraid that I will lose my money.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with PlayiO Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• Have you passed account verification in the casino in the past?
• Could you please share the communication with the casino where you were informed that the casino no longer offers services? Send emails or chat transcripts to support your complaint to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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Thank you for your patience, and stay safe.