The player from Quebec requested a withdrawal on April 29, 2025, but has not received payment after more than 10 days. Despite reaching out to Live Chat and support, he only receives generic responses, and he notes that his account is fully verified and he has previously made withdrawals without issue.
PlayiO Casino - Player's withdrawal has been delayed.
Amount: Can$400
PlayiO Casino
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Case summary
yesterday
Public
Public
2 days ago
I have requested a withdrawal from my account on 29th April 2025, and it is now more than 10 days since this request and there is still no payment.
i have attempted to resolve through the Live Chat and support email, and get a generic response each time that my patience is appreciated.
my account is fully verified, I have withdrawn in the past and this isn’t a large withdrawal amount.
the timeframe for the withdrawal is excessive and I’m seeking to get the payment processed.
Public
Complaint Resolution Center Team Lead
Public
yesterday
Dear JuicyyJamie,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
- Could you please clarify when exactly you made the last successful withdrawal, and how many days it took to be processed?
- Which payment method to withdraw your winnings have you opted for? Was it the same one you used in the past?
Thank you in advance for your reply.
Best regards,
Kristina
Public
Public
yesterday
Thanks for the response.
- My last withdrawal request was made on 25th March 2025.
- it was approved, processed and received on 27th March 2025.
- payment method I have opted for is Litecoin to my Crypto wallet. The same method I have used all previous withdrawals and for my deposits.
There shouldn’t be any delays, I’ve met my obligations and used their site in line with the Terms & Conditions
Casino Guru is examining the case
