The player from Austria has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.
Pledoo Casino - Player’s winnings haven’t been received yet.
Amount: €4,000
Pledoo Casino
Safety Index:HighSafety Index
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8.7
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Have made a payout, the casino tells me that the game manufacturers must check whether the profit is legitimate.
I only played with my own money, no bonuses or anything.
It is pushed out from day to day, please be patient, at the beginning it was 3 business days, now 5 days later, only an answer every 2 days, the live chat refers to [email protected], but they don't always answer either.
It's amazing what the casino is doing here please pass this on I have all the emails and chat histories.!
Greetings
Dominik W***
Edited by a Casino Guru admin
Automatic translation:
Public
Complaint Resolution Center Team Lead
Public
2 years ago
Dear dominikweilguni92,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Public
Complaint Resolution Center Team Lead
Public
2 years ago
Dear dominikweilguni92,
Have you received your withdrawal from the casino yet?
Public
Complaint Resolution Center Team Lead
Public
2 years ago
Dear dominikweilguni92,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
