Anonymous Gambling with USDT,Decentralized Finance,funds security

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masant

Visitor

Italy

Public

2 months ago

OriginalTranslation

On 02/06/2025, shortly before midnight, I tried to make a withdrawal of €350 from my gaming account at Posido Casino via Revolut via Bank Transfer (although in this case I don't think the method used for the request is relevant). Once I selected the withdrawal method and set the desired amount of €350, before completing the withdrawal procedure or forwarding the request by clicking on the appropriate button, it was already deducted from my balance as if it had actually been withdrawn (and this normally happens if you try to make a withdrawal, as you can easily verify). Unfortunately, due to a closure of the window relating to the aforementioned request, before forwarding it (clicking on the send button not performed), the sum of €350 which had, as previously written, already been deducted, has not yet been credited back to my gaming account. After more than two months of continuous requests for updates to customer service regarding the practice that appears to be correctly opened in my name and in which I reported and documented everything that I am also reporting in this complaint, the situation has not changed. The 350 euros, obviously never arrived on my Revolut account, seem to have disappeared into thin air and every time I ask for explanations to customer service, the answer is always the same, that is, that the technicians are still checking and that I will receive communications shortly and bla bla bla ... from February 6 to today April 19, nothing has changed. Very long verification that seems more like an excuse or lack of will to resolve the problem than actual interest in resolving it, when it would be enough to recredit the sum unduly stolen from me. I think I have been too patient. In addition to attaching the most significant passages of the chats with the operator on duty on the relevant dates, I also attach a screen of the movements on my gaming account that shows the actual balance of €650 at 11:43 PM on February 6, 2025, shortly before the attempted withdrawal, and the balance of €300 remaining on the account from February 7 to 10, 2025, the date on which I resumed making movements with my active balance after having waited in vain to see the €350 reappear on the account in the three days following the attempted withdrawal described. In conclusion, €650 actual balance minus €350 attempted withdrawal equals €300 active balance on February 10 without further movements on February 7-8 and 9, demonstrating the disappearance of the €350 in question. The Posido department is well aware of the situation but does not seem to want to return the sum unduly subtracted by the system. I therefore ask for your precious intervention to get my money back, seeing it credited back to my game account or returned in another form. I remain available for any further clarification. Thank you. Kind regards.

In data 06/02/2025, poco prima della mezzanotte, ho provato ad effettuare un prelievo di importo pari ad euro 350 dal mio conto gioco su Posido Casino tramite Revolut via Bank Transfer (anche se in questo caso non credo sia rilevante il metodo utilizzato per la richiesta). Una volta selezionato il metodo di prelievo ed impostata la cifra desiderata di 350 euro, essa, prima del completamento della procedura di prelievo ovvero l'inoltro della richiesta tramite click sull'apposito pulsante, veniva già decurtata dal mio saldo come se fosse stata effettivamente prelevata (e questo accade normalmente se si prova ad effettuare un prelievo, come si può facilmente verificare). Purtroppo, a causa di una chiusura della finestra relativa alla suddetta richiesta, prima dell'inoltro della stessa (click non eseguito sul pulsante di invio), la somma di euro 350 che era, come scritto in precedenza, già stata decurtata, non è ancora stata riaccreditata sul mio conto gioco. Dopo oltre due mesi di continue richieste di aggiornamento al servizio clienti circa la pratica che risulta correttamente aperta a mio nome e nella quale ho segnalato e documentato tutto ciò che sto riportando anche in questo reclamo, la situazione non è cambiata. I 350 euro, ovviamente mai giunti sul mio conto Revolut, sembrano spariti nel nulla e tutte le volte che chiedo spiegazioni al servizio clienti, la risposta è sempre la stessa ovvero che i tecnici stanno ancora verificando e che riceverò comunicazioni a breve e bla bla bla...dal 6 febbraio ad oggi 19 aprile nulla è cambiato. Verifica lunghissima che sa più di scusa o mancanza di volontà di risolvere il problema che di effettivo interesse alla risoluzione dello stesso, quando basterebbe riaccreditare la somma indebitamente sottrattami. Penso di essere stato fin troppo paziente. Oltre ad allegare i passaggi più significativi delle chat con l'operatore di turno nelle relative date, allego anche uno screen dai movimenti sul mio conto gioco che mostra il saldo effettivo di euro 650 alle ore 23,43 del 06 febbraio 2025, poco prima del tentativo di prelievo, e il saldo di euro 300 rimasto sul conto dal 7 al 10 febbraio 2025, data in cui ho ripreso ad effettuare movimentazioni con il mio saldo attivo dopo aver atteso invano di veder riapparire i 350 euro sul conto nei tre giorni successivi al tentativo di prelievo descritto. In conclusione, 650 euro saldo effettivo meno 350 euro di tentato prelievo uguale 300 euro di saldo attivo al 10 febbraio senza ulteriori movimentazioni nei giorni 7-8 e 9 febbraio a dimostrazione della sparizione dei 350 euro in questione. Il dipartimento di Posido conosce benissimo la situazione ma non sembra volermi restituire la somma indebitamente sottratta dal sistema. Chiedo dunque il vostro prezioso intervento per riavere indietro il mio denaro, vedendolo riaccreditato sul mio conto gioco o restituito in altra forma. Resto a disposizione per qualsiasi ulteriori chiarimento. Grazie. Distinti Saluti.

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Nikolas

PR Assistant

Public

2 months ago

Hello masant,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Posido Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified?
Did you accumulate your winnings with real money or did you use a bonus?
When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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masant

Visitor

Italy

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2 months ago

OriginalTranslation

my account does not currently require verification and even if not verified I have always used it without problems even for withdrawals. The inconvenience object of the complaint is independent of the verification of the account.
I have accumulated the winnings with real money. I have used some freebets previously but always completing the expected rollovers. So we are talking about real money.
The last time I wrote to customer service via chat, I think I remember, it was the beginning of April and the topic could only be the progress of my case regarding the subtraction of 350 euros from my gaming account.

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Nikolas

PR Assistant

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2 months ago

Thank you masant for all the information provided so far. To further clarify the case with the casino, I will be forwarding your complaint to my colleague Stefan ([email protected]) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

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Stefan

Casino Analyst & Complaint Specialist

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2 months ago

Hello masant,

I am so sorry to hear about your problem with the casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Posido Casino representative to join this conversation and participate in resolving this complaint.

Dear Posido Casino,

Could you comment on the situation?

Thank you in advance for providing the information.

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Stefan

Casino Analyst & Complaint Specialist

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2 months ago

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

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masant

Visitor

Italy

Public

2 months ago

OriginalTranslation

Excuse me, but Posido receiving a negative rating certainly does not give me my 350 euros back. I contacted customer service again today and informed them of the complaint and that now they also have to explain to other bodies. They stated that they have every intention of giving me my money back but that the relevant department is still working on it. When I point out the dissatisfaction and negative publicity they are receiving, inviting them to give me my money back immediately to close the matter here, they disconnect me from the site. Now I ask you if it seems plausible to you that after 3 months they are still working on it and if this is the behavior of someone who intends to return a sum unduly stolen... please help me get my money back. Thank you so much.

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Stefan

Casino Analyst & Complaint Specialist

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1 month ago

Hello masant,

I have contacted the casino representative outside of the complaint thread with the hope they will respond here. I will extend the timer by an additional seven days.

Your patience is much appreciated.

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masant

Visitor

Italy

Public

1 month ago

OriginalTranslation

I thank and appreciate the interest shown in my case. I am a very patient person, probably too patient, but this situation has become paradoxical. On the one hand they continue to repeat that they care about solving the problem and have every intention of solving it, but on the other hand we have exceeded three months from the theft of the money without receiving a response when it would be enough to credit the sum back to the account and in an instant everything would be solved. I cannot understand why the resolution of the problem is taking all this time and not having even a shred of an answer does nothing but worsen the situation. In my opinion all of this is unacceptable. I hope that someone deigns to respond and above all that my money is finally returned to me.

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masant

Visitor

Italy

Public

1 month ago

OriginalTranslation

Anyway, can I know what this phantom representative supposedly said about this?

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Posido Casino

Casino representative

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1 month ago

Dear masant,

We have checked your Posido account and cannot find any withdrawal of 350 EUR. Can you please check if that was the correct amount?

Do you have any other casino accounts that you could have requested this withdrawal on?

We look forward to hearing from you so we can can take a closer look at your request!

Best regards,

Posido team

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masant

Visitor

Italy

Public

1 month ago

OriginalTranslation

English: On 02/06/2025, shortly before midnight, I tried to make a withdrawal of €350 from my gaming account on Posido Casino. Once I had selected the withdrawal method and indicated the amount to be withdrawn, it was immediately deducted from the balance before the procedure was completed, i.e. the request was forwarded by clicking the appropriate button. Due to the window relating to the aforementioned request being closed, and I repeat before it was forwarded (the send button was not clicked), the sum of €350 which had, as previously written, already been deducted, no longer reappeared on my balance, as you have already been able to see for some time via the screenshot sent and from checks carried out by your own admission and verified as true, given that from that moment I no longer made any movements for a few days while waiting for the re-credit and therefore from the €650 I had I found myself with €300 without, I repeat, having forwarded any withdrawal request. For this reason it is natural that you do not find any withdrawal of 350 euros because the system did not allow me to forward the request but still immediately deducted the amount before correctly completing the request procedure carried out on POSIDO CASINO. In essence my 350 euros have literally vanished into thin air. I am surprised that after another three months I am forced to repeat everything from the beginning as if I had never reported the problem that instead your technicians are working to resolve and therefore credit me back the amount that your customer service has written to me several times that you are willing to credit me back. I still do not know how long this buck-passing will continue. I ask for the immediate crediting of 350 euros improperly subtracted from my account on Posido Casino. Thank you.

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Stefan

Casino Analyst & Complaint Specialist

Public

1 month ago

Dear Posido Casino,

Could you comment on the situation?

Thank you in advance for providing the information.

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Posido Casino

Casino representative

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1 month ago

Dear masant,

I am pleased to let you know that the money as been re credited to your account. Please check your account and confirm that the right amount is on your balance.

We apologize for this inconvenience and thank you for your cooperation.

Best regards,

Posido team

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masant

Visitor

Italy

Public

1 month ago

OriginalTranslation

It took some time but I finally confirm the refund after more than three months. The most heartfelt thanks goes to Casino Guru without whose intervention I don't know if I would have ever seen my money again. Thank you so much for the work done.

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Stefan

Casino Analyst & Complaint Specialist

Public

1 month ago

Dear masant,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/www.kpvfaw.com. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.