The player from Switzerland has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day.
Powbet Casino - Withdrawal of player's winnings has been delayed.
Amount: 1,799 CHF
Powbet Casino
Safety Index:Very highSafety Index
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9.7
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Opened
Current status
Waiting for a delayed payment
9d 20h 17m 0s
Case summary
yesterday
Public
Public
yesterday
Translation
I requested a withdrawal from Powbet, and customer service assured me the money would be in my account within 1-3 days. Today is the third day, and I haven't received anything.
Instead of a clear answer, I received the message that it could take 3-5 days. Customer support gives different information every time – sometimes one thing, sometimes another. I also never received an email confirmation after the payout, which is common practice with other reputable providers.
In the past, I've always received my money at other casinos by the third day at the latest—often even the next day. I've never experienced this behavior at Powbet.
I request a prompt clarification and payment of my money. If nothing changes, I reserve the right to take further action.
Automatic translation:
Public
Casino Analyst & Complaint Specialist
Public
yesterday
Dear fatlumlesi,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
Complaint is pending and will be processed in 9d 20h 17m 0s
