The player from the United Kingdom had been unable to withdraw his money for 12 months despite supplying all required documents. The Complaints Team had been unable to proceed with the investigation due to the player's lack of response to inquiries and reminders. Consequently, the complaint was closed, but the player retained the option to reopen it in the future should he choose to engage again.
Pub Casino - Player’s withdrawal has been delayed.
Amount: ￡80
Pub Casino
Safety Index:Very highSafety Index
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9.2
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 weeks ago
Public
Casino Analyst & Complaint Specialist
Public
1 month ago
Dear Auden69,
Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Pub Casino.
To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:
- Could you please clarify when exactly you requested the withdrawal?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
Public
Casino Analyst & Complaint Specialist
Public
3 weeks ago
Dear Auden69,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Casino Analyst & Complaint Specialist
Public
2 weeks ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Katarina
www.kpvfaw.com
