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HomeComplaintsQuickWin Casino - Player's account has been closed and winnings delayed.

QuickWin Casino - Player's account has been closed and winnings delayed.

Amount: €500

QuickWin Casino
Safety Index:Very high
Submitted: 03 May 2025
Opened Current status

Waiting for player to reply

6d 18h 57m 19s

Case summary

5 hours ago

The player from Austria is facing issues withdrawing her winnings of 500€, which she has been waiting for since February 15, 2025. She receives no response, and her account has been blocked.

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Public
1 week ago
Translation

I've been waiting 500€ since February 15, 2025!

I wrote 200 emails to quick win, but no response!!

My Quickwin account has been deleted and blocked. I haven't received any money. This is my winnings! A major disaster!

file

Automatic translation:
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1 week ago

Dear Sara666333,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with QuickWin Casino.

Please allow me to ask you a few questions so I can better understand the situation.

  • Could you please advise how long you were a player at the casino and when exactly your account was blocked?
  • How did you learn about your account being blocked?
  • What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
  • Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


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1 week ago
Translation

I don't remember exactly how long I was a player, a little over half a year. I wanted to log in to write to them again to ask what happened to the payout and then I saw that they had blocked my account for a very stupid reason because they think I'm addicted to gambling. It was a very stupid reason because they wanted to lock my account and didn't want to pay me my winnings of €500! I was playing a slot game and I was playing with my deposited money!

Automatic translation:
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5 hours ago

Dear Sara666333,

Could you please share with me your communication with the casino regarding the issue to support your complaint? Send emails or chat transcripts to my email at [email protected], or post screenshots here

Sara666333 has 6d 18h 57m 19s to reply

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