The player from Germany had deposited €44 via Mifinity and won €800, requesting a €500 withdrawal that remained under review two days later. After contacting support, he was informed of delays due to high withdrawal volumes, but the chat was closed before he could obtain further clarification. The complaint was resolved after 13 days when the player received his winnings. The Complaints Team marked the issue as resolved and advised the player to reach out for future assistance if needed.
QuickWin Casino - Player’s withdrawal is delayed.
Amount: €700
QuickWin Casino
Safety Index:Very highSafety Index
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9.2
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 weeks ago
Public
Public
1 month ago
Translation
I deposited €44 via Mifinity on Monday without a bonus, I won €800 and respected the daily limit and requested a €500 withdrawal.
It is still being tested 2 days later.
I contacted support and they first said there would be delays with my payment service provider and when I asked how that could be when it was still being checked, they said there was a high volume of withdrawal requests at Quickwin and closed the chat. I am a bit worried because I have never had such experiences before.
Automatic translation:
Public
Casino Analyst & Complaint Specialist
Public
1 month ago
Dear Bademeisterrr,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Natalia
Public
Public
4 weeks ago
Translation
So after 7 days, nothing has arrived yet, I only get general phrases, I will answer your message so that the complaint does not expire and if nothing has arrived in 7 days, then I will contact you again
Automatic translation:
Public
Casino Analyst & Complaint Specialist
Public
4 weeks ago
Dear Bademeisterrr, thank you for the updates! I will extend the timer for an additional 7 days. Please keep us informed about any developments.
Public
Public
3 weeks ago
Translation
I would close the complaint, they paid 13 days after the withdrawal request.
I will never play here again
Automatic translation:
Public
Casino Analyst & Complaint Specialist
Public
3 weeks ago
Dear Bademeisterrr,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/www.kpvfaw.com. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Natalia
www.kpvfaw.com
