I won 2062 euros at the casino and immediately withdrew it.

The casino asked for proof of identity after proof and finally they even asked for a notary public for my hangman.

I won the money on 10.4.

The notary was requested on April 13, when my withdrawal was also rejected and returned to my account.

I last logged into my account on 11.4.

When I logged into my account today, I found out that the money had been played and I believe that the casino itself logged into my account and played it away so that I wouldn't have to pay it. The money had been played on 14.4.

No one knows my account or password so it must have been a realspin employee themselves

Is there anything that can be done here?

Thanks

This is pure crime.

Dear REALSPINISASCAM,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with RealSpin Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please explain how you concluded that the casino employee played down your winnings?
• Was there any game activity on your account after you requested a withdrawal and after it was rejected?
• Have you contacted casino support and asked for assistance? What response have you received?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

After I was picked up, I was first asked for proof of identity, then a picture of the hangers in my hand.

On Sunday, April 13th, I was asked to be a notary for my friends and on the same day they had returned the money to my account and cancelled my request even though the account and identity were still being processed. My account had been used to play money in three different games on Monday, April 14th, each and this was not my doing.

I noticed the money was gone yesterday, April 16th, when I logged in for the first time since April 11th.

So the money was returned to my account on April 13th.

Someone visited the country where they played on 14.4.

And I noticed this on April 16th

I created an account for the casino on 9.4 and used a password I haven't used before, and no one knew my account or password, so the error or mistake must be on Realspin's side.

The casino also stopped responding to my emails after Tuesday the 15th which is suspicious.

Attached is a receipt for the win and its rejection and a screenshot of the first and incorrect bet that I did not make.

??

And I have sent an email to the casino about this and a message to the live chat but there has been no response to my email.

I would also like to add that the casino's misconduct is supported by the fact that they stopped responding to my emails immediately after my money disappeared, and have not made a single move to find out what happened. They only say that account security is the user's own responsibility, well in this case. When there is strong reason to suspect that this casino has logged into my account and gambled away my money, the fact that they had canceled the withdrawal request even though the account verification was in progress also supports the abuse.

I want and ask that you casino gurus help me solve my case and catch the person responsible for the crime.

Yes, the casino can see the IP address etc. of who has logged into my account.

But they haven't responded to my messages for 6 days, which supports my suspicion that the casino itself is responsible for the loss of my money.

Thanks for your reply.

Could you please forward the player's history and the authorization journal (logs showing from which IP addresses players are accessing their accounts) to [email protected]? Thank you very much in advance.

If the casino fails to provide you with this information, please let me know.

Hi! The casino refuses to respond to my messages

Thanks for your reply.

Did the casino conclude any security breaches on your account?

Was your account blocked?

My account is blocked, the casino still refuses to respond to my messages. I'm pretty sure the casino itself logged into my account and played the money. That's why they probably won't respond

Thank you very much, REALSPINISASCAM, for providing the necessary information. I will now transfer your complaint to my colleague Jozef ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear REALSPINISASCAM,

I truly appreciate you sharing your experiences with the Casino Guru team. We will now proceed to reach out to the casino.

Dear Jozef,

While the player's account was still under review by our relevant team and the KYC process was ongoing, he chose to resume playing and ultimately lost all of his available funds.

Now that all of his balance has been wagered, the player appears to be exploring every possible way to recover the funds he willingly lost.

Kind regards,

RealSpin Casino

Dear REALSPINISASCAM,

can you please, confirm the casino statement? If it is true there is nothing much we can help you with.

Dear REALSPINISASCAM,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jozef
www.kpvfaw.com

We’ve reopened this complaint as per the player’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach to a satisfactory conclusion.

Dear REALSPINISASCAM,

Could you please clarify the current situation from your side? Are you suggesting that your account was compromised or hacked?

Please be advised that I can request and review your account’s login history. However, even in the event that your account was accessed by someone else, the casino typically does not assume responsibility for losses caused by third-party access, such as someone obtaining your password or hacking your device.

If you believe your account was compromised, I strongly recommend that you immediately update your password and perform thorough security checks on all of your devices to ensure there are no vulnerabilities.

Looking forward to your response.

No one knew my account password and I had made the account 4 days earlier.

I find it suspicious that even though the account verification process was in progress and I promptly provided all the requested additional information, the casino had canceled the withdrawal request the day before my money disappeared. I also find it suspicious that the casino stopped responding to my emails around the same time the money disappeared. They have not responded to my requests to find out if my account was hacked or what. There is nothing on my part to suggest that someone could have learned the password. Either the casino has a security hole and is an easy target for hacking, or the casino itself has logged into my account and dishonestly gambled away my funds. And good and respected casino guru. Look at the casino reviews: "really dishonest casino" don't alarm bells ring for you too? If the casino had no part or draw in the disappearance of my money, why stop contacting them? Why not help find out who logged into my account and from where. And I can hardly see my money but I want this matter to come to light now and the casino to be caught for its possible crime.

Dear REALSPINISASCAM,

Thank you for reaching out. I truly understand your frustration, and I would love to help you. However, it's very difficult to determine exactly where the issue occurred in your case.

We cannot confirm whether your account was compromised or accessed by someone else, and at the same time, we cannot accuse the casino of using your account to place bets or lose funds on your behalf without solid evidence.

While it's true that the casino has a low safety index on our website, and I do recommend choosing casinos with a better rating in the future, this alone does not prove any wrongdoing on their part. Unfortunately, without clear and relevant evidence, I am not in a position to require the casino to issue any kind of refund.

Considering all the facts, I have no other option but to close this case. Of course, you have every right to disagree with my decision, and you may try to escalate the matter directly with the casino's licensing authority. However, without stronger supporting evidence, I fear their conclusion might be the same.

Kind regards,

Jozef