The player from Ecuador is experiencing a problem with bonuses. We rejected the complaint because the player didn't respond to our messages and questions.
Rich Casino - Player’s complaining about a no deposit bonus.
Amount: ??
Rich Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.9
Rich Casino has a Safety Index of 6.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
Complaint Resolution Center Team Lead
Public
5 years ago
Dear Luisito1,
Thank you very much for submitting your complaint. We would really like to help you, but I want to inform you that we cannot make a case solely based on your initial message.
It would be highly appreciated if you described the problem better, we will need more details and information, so we could understand the whole issue completely and start resolving this complaint accordingly. Are you having difficulties with receiving a no deposit bonus?
Looking forward to hearing from you.
Best regards,
Kristina
Public
Complaint Resolution Center Team Lead
Public
5 years ago
Dear luisito1,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Complaint Resolution Center Team Lead
Public
5 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
