The player from Spain deposited money via Skrill yesterday, but his funds have not yet been credited to his game account after more than 12 hours. He is frustrated with the delay and feels that holding his money for three days is unfair.
Rioplay Casino - Player's deposit is delayed.
Rioplay Casino
Safety Index:Fresh casinoSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.7
Rioplay Casino is a new online casino, which makes it more difficult to evaluate it. Based on our current findings, it has a Safety Index of 7.7. Explore this casino’s Safety Index
Opened
Current status
Waiting for player to reply
16d 21h 52m 15s
Case summary
1 week ago
Public
Advanced Novice
Public
2 weeks ago
Translation
Yesterday I made a deposit via Skrill and they still haven't given me the money in my game account. I've been waiting for more than 12 hours and they tell me to wait until Monday at the earliest. 3 days with my money, that's stealing.
Automatic translation:
Public
Casino Analyst & Complaint Specialist
Public
1 week ago
Dear Juan2287,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.
If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.
I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.
Thank you for your understanding.
Best regards,
Natalia
Juan2287 has 16d 21h 52m 15s to reply
